1. Ruby Unit Testing with MiniTest

    Part 1: What is Unit Testing? [...]

  2. Introduction to APIs with Ruby and Sinatra

    For the purposes of this tutorial we can think of APIs as a way of abstracting data away from any specific language or DB and into a universal format like JSON, and making it accessible over the web. [...]

  3. Great Online Customer Service

    Excellent customer support involves two equally important components: reactive measures and proactive measures. Reactive measures include email, live chat and any other system in which customers are coming to you directly with specific issues. Equally important is the proactive measures, in which you anticipate the needs of your customers and proactively provide them with resources so they can help themselves if possible. Examples of this include a knowledge base of tutorial articles, blogs and newsletters. [...]